Installation，performance maintenance, troubleshoot and support TA instruments' product suite (Thermal Analisis, Rheology, Microcaloremeter,TPP) Establishand maintain effective relationships with external and internal customers ensuring their success Manage customer expectations, by communicating work performed and providing follow up plan if needed Ensure customer compliance regulations are followed Deliver system level training at customer sites Manage service inventory according to Waters policies Issue field service reports daily to document work performed Maintain sound knowledge regarding the technology and customers' application demands Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales Ensure that quality system procedures and Health & Safety standards are adhered to at all times Qualifications
Education:
Bachelors/Masters Degree in Mechanic or Electronic, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education Experience:
5 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation,preference for previous TA instruments-Waters product suite . Ability to perform effective system level troubleshooting Skills:
· Must possess a strong customer focus
· Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
· Personal sense of integrity
· Effective time management skills
· System level approach to problem solving
· Analytical mindset with a strong drive to resolve open issues
· Excellent verbal and written communication skills
Travel:
This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training. 公司介绍： 沃特世公司创始于1958年，是全球领先的分析实验室技术开发商及制造商。沃特世专注于推动当今前沿分析实验室技术的应用，包括液相色谱、质谱和相关化学耗材及信息化解决方案。 自上世纪80年代进入中国以来，沃特世的规模与实力与日俱增，在大陆及香港、台湾均设有运营中心，拥有五百多名本地员工，并在上海、北京、广州、成都设立实验中心和培训中心。 自2003年成立沃特世科技（上海）有限...查看全部
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