客服支持 — 上海

岗位描述

工作描述：
Essential functions
1) Support work
- Generally, supporting service people in all the processes, but NOT taking care of technical issues.
- To answer the 400 service hotline and email.
- To record the service problem and assign to the proper service engineer via system.
- To support service engineer to scheduling of installation, repair and maintenance.

2) CRM / SAP management
- Handling the CRM / SAP system and complying with the general processes defined.
- Delivering the quotation to service engineer to required customers, and preparing the spare parts / repair parts once necessary.
- Following up the payment after making the application of invoice in SAP ERP.

3) Others
- Selling the consumable goods for the assigned product line.
- Cooperation with marketing responsible person in regards of service marketing activities.
- Performs other duties as assigned.


Minimum required education, experience, knowledge and skills
- Bachelor degree or above
- Over 2 years working experience in customer service, good sense of service and willing to accept the challenge and pressure
- Good communication internally and externally.
- Good knowledge of SAP/CRM systems
- Good English in written
- Optimism and positive attitude

安全提示
严禁招聘者做出任何损害求职者合法权益的违法违规行为，包括但不限于扣押求职者证照、索要求职者财物、诱导求职者异地入职、异地参加培训、违法违规使用求职者简历等， 一经发现，立即举报