职位名称：Field Service Engineer-AA/ICP/ICPMS 职位描述/要求：Position Summary: (1-2 sentences) Provide post sales customer support services such as installation, preventative maintenance, basic customer training, as required to ensure customer purchased Thermo products meet Thermo performance and operation standards and customer expectation thus achieve or improve customer loyalty to Thermo Scientific.
Key Responsibilities: (Bullets)
1. Service to customers: a) Work independently to service AA/ICP/ICPMS products involving: Installations, Training, Preventative Maintenance visits. 2. Customer satisfaction a) Ensuring customer satisfaction in all aspects of services provided. 3. PPI: Actively participate PPI projects to improve work quality and effectiveness. 4. Documentation and reporting a) Accurately document field service activities, including installation report and service work report, and timely submit through the required system. b) Submit weekly Expense reports on a timely basis.
Key Metrics: 1. Installation and service work quality 2. Average time of customer services 3. Expense budget 4. Teamwork with sales and other teams 5. CAS 6. Participation in PPI
Minimum Requirements/Qualifications: (Bullets) Qualifications: 1. BS degree or above in analytical chemistry, chemical engineering, or equivalent required. 2. Least 3 years working knowledge of analytical instrument. Fluency with personal computers is also required. 3. Preference will be given to those with 1-2 years Field Service experience, previous experience in installing, servicing, and sales of analytical instrumentation. 4. Must have the ability to work independently, interpersonal and listening skills. 5. Effective oral and written communication skills with both English and Chinese (Mandarin).
赛默飞实验室产品焕新计划有奖调研！
【七月征文】不一YOUNG实验“猿”
报名开启：ICS2024第十三届光谱网络会议！
推荐收藏！盘点中药材及饮片检测解决方案
