职位名称：Customer Service Representative (Contractor) 职位描述/要求：JD: • Ensures timely service order closure in system in accordance with defined policy and standards. • Ensures audit compliance to Agilent policies / terms and conditions. • Manage trade order invoicing, issue VAT invoice to customer and follow up closely to the returned invoices. • Handle toll free call to support in customer first contact with Agilent, understand customer needs and take ownership for customer satisfaction. • Ensure data integrity • Ensures highest level of customer satisfaction (internal and external) • Participate in process improvement and simplification projects Qualifications: • Major in International Trade, Finance or English is preferred. • Fluent spoken and written English (sometime Cantonese speaker) • Fast learner • Ability to work successfully in a team environment • Customer satisfaction oriented • Able to work under pressure • Able to resolve problem and deliver commitment
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