职位名称:online technical support, 分子光谱 职位描述/要求:Scientific. Key Responsibilities: Online answer customer calls and receptions online and provide accurate solution, then register the details info into call center system. Solves straight-forward issues and problems by way of remote or online guiding. Summarize the FAQ and share with team members Other tasks assigned by supervisor or manager. Qualifications: BS degree or above in analytical chemistry, chemical engineering, or equivalent required. 2-3 years working experience in laboratory, especially in chromatography instrument. Preference will be given to those with 1-2 years field service experience Must have the ability to work independently, interpersonal and listening skills. Effective oral and written communication skills with both English and Chinese (Mandarin)