职位名称：客户支持工程师-光谱 职位描述/要求：POSTION SUMMARY • Repair, preventive maintenance and installation of PerkinElmer UV&IR&FL products at customer sites. • Perform on-site training relative maintenance and basic operation of PerkinElmer UV&IR&FL products. • Enhance customer satisfaction. • Achieve Key Performance Indicators. 分子光谱仪器的安装/维修/培训，维保合同跟进等工作.
KEY RESPONSIBILITIES • Perform on-site troubleshooting, maintenance, repair and installation on all PerkinElmer UV&IR&FL products. • Perform on-site training relative to system service, maintenance, and basic operation of PerkinElmer UV&IR&FL products. • Build strong customer relationships with the continual focus on promoting the customer’s use of PerkinElmer UV&IR&FL products. • Manage spare parts inventory. • Follow up to ensure problems were resolved to the customer’s satisfaction. • Ensure that all documentation related is completed correctly and submitted on a timely basis. • Perform additional duties or work on projects as deemed necessary.
MINIMUM REQUIREMENTS: Educational Qualifications: • A bachelor''s degree in Mechatronics, Electro-mechanical engineering, Electrical or Mechanical engineering, Chemistry and Physics or other related discipline. Experience Qualifications: • Minimum 3 years practical experience in field service • Organization, planning and time management skills • Must be able to domestic travel at least 75% of time, including regular 3 to 5 days onsite visits • Excellent interpersonal and communication skills Skills and Knowledge required: • Good verbal and written English skills • Good PC skills including MS Office • Comfortable with wiring and pneumatics. • Familiar with mechanical systems.
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