立即投递该职位 职位名称：Service Supervisor -香港 职位描述/要求：Owner of the HK Service team P&L.
Lead Service Team in driving customer after sales excellence by prompt installation and troubleshooting reaction time, having high First-time fix rate, good customer satisfaction, and execute on-time planned PM.
Drive service support and customer management. Ensure that the processes are defined, understood and applied by the team members in order to be in compliance with country and US legal obligations and Sarbanes-Oxley.
Plan FSE training and responsible for the technical development for HK team.
Spare Parts Management - Inventory management of local stocks hubs with the objective of utilising the most efficient services & best working practices to minimise logistics costs.
Lead after-sales with service planning, service revenue forecast, warranty reporting and etc. Ensure achievement of quantitative and qualitative external customer satisfaction goals in order to meet excellent service quality.
Own and drive the strategic resources planning and talent development for the service team.
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