维修技师-上海市

岗位描述

工作描述：
【Key Responsibilities】
· 处理扫描电镜、原子力显微镜 和 Andor 物理科学产品的日常维修工作
· 必要时为客户提供技术支持和问题解决方案
· 准确记录仓库维修活动，包括客户沟通、专业服务和结果反馈
· 改进维修和质量检验流程
· 确保客户对所提供服务的各个方面都感到满意
· 与同事分享产品服务的经验。为知识库做出贡献，以不断提高工作效率和效果。
· 支持并满足服务业务运营计划
· Process the daily repair work for NanoAnalysis, Asylum Research and Andor physical science products
· Provide technical assistance and problem solving to customers as necessary
· Accurately document depot repair activities, including customer communication, service professional, results feedback
· Improve the repair and quality inspection process
· Ensuring customer satisfaction in all aspects of services provided
· Share experience and best practice of product services with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
· Support and meet service business operation plan

【Indicative Performance Measures】
· Volume of repairs by period by product type received
· Turnaround time total from receipt into Building to leaving, by period by type
· Time to repair (from hitting repair centre to leaving)
· First time fix, pass rate first time from test, i.e. fixed first time at first attempt
· Ratio of repairs returned within 1 year of previous year
· Number of no fault found as % of returned

【Person Specification – Essential requirements unless stated】
1、Education / Qualifications:
· College, University Bachelor in Material Science, Physics, Electronic Automation, or Biomedical Engineering etc.
2、Professional Skills/ Abilities:
· Preference will be given to those with 2-3 years Depot or Field Service working experience in installing, servicing analytical instruments
· Must have the ability to work independently, have effective communication skills, interpersonal and listening skills
· Good at MS office and PC skills
3、Personal Qualities:
· Adaptable, able to flex to needs of customers, team and the business
· Proactive. self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement.
· "Can do" attitude – Decisive, able to work around issues to deliver performance
· Good English skill in reading, writing and speaking

【公司福利】
除了具有竞争力的起薪外，牛津仪器中国还提供职业培训机会、良好的工作生活平衡制度，标准工作时间为每周5个工作日（上午9点至下午5点）或弹性工作时间；15天及以上带薪年假、10天带薪病假
补充住房公积金（上海地区），节假日礼金、入职纪念日礼金、生日礼金；新婚庆贺、生育庆贺，儿童节福利
商业补充医疗保险、子女门诊及住院报销；商业意外险、重疾险；年度健康体检
丰富的年会活动等

安全提示
严禁招聘者做出任何损害求职者合法权益的违法违规行为，包括但不限于扣押求职者证照、索要求职者财物、诱导求职者异地入职、异地参加培训、违法违规使用求职者简历等， 一经发现，立即举报