赛默飞世尔科技（中国）有限公司集团展位刚刚发布了Service Technical Trainer - GCMS职位,坐标上海,敢不敢来试试？

仪器直聘-老鱼

2018/10/11

私聊

求职招聘

职位名称：Service Technical Trainer - gcMS
职位描述/要求：Position Summary: Provide after-sales customer training and application support for gc,gcMS,gcMSMS product lines within the assigned territories to create bigger customer value through better utilization of TFS products. Provide internal training to improve FSE capability of app knowledge, then ensure on-site training quality to improve know-how transfer for better customer understanding to TFS products. Interface with marketing and commercial team, to highlight the competitive differentiator or to influence customer preference in favor of TFS in the training, eventually become loyal customers.

Job Description:
1. Conduct customer operation training and application support for assigned product line (gc/gcMS/gcMSMS) or technologies as required.
2. Provide internal app training to FSE or dealers’ FSE, to improve know-how transfer and ensure better usage of TFS products and create bigger customer value.
3. Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction.
4. Manage daily operation of Training Lab, maintain and keep instruments and lab facility in good condition.
5. Post-sales follow-up to monitor customer satisfaction and fortify customer relationships.
6. Provide technical assistance or training for assigned products or technologies to FSE, sales or support channels (internal or external) to enable channel competence and competitiveness.
7. Compile customer training materials for assigned product line or technologies as required.
8. Define and update training SOP, which should cover customer-oriented training process, basic and in-depth technical points, selling points or other advantages of TFS products,etc.

Qualifications:
1. Master or above in analytical chemistry or subjects related to Chromatography technologies.
2. >2 years hands on lab experience with analytical instruments related to Chromatography technologies. Rich experience for gc/gcMS sample analysis and application development.
3. Familiar with gc.gcMS is necessary, familiar with Thermofisher gc/gcMS/gcMSMS and related software will be highly preferred, for example Trace 1300/1310 gc, Trace ISQ gcMS, TSQ8000 gcMSMS and the related software CM/Xcalibur/Tracefinder.
4. Effective oral and written communication skills with both English and Chinese (Mandarin).
5. Demonstrated effective teamwork player.
6. Self motivated and result oriented.
7. Systematic problem solver.
8. Effective customer interactive experience.
9. Project management experience.
10. Good training skills and presentation skills, TTT certificate is preferred.
11. Open mind and customer-oriented mindset, willing to do continuous improvement to meet customer and business needs.

公司介绍： About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Ou...查看全部