职位名称：售后服务工程师-IC/LC 职位描述/要求：Job Title: Field Service Engineer- IC/LC Group / Division: China Service Team Location: Xi’an, China
When you’re part of the team at ThermoFisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.
Key Responsibilities: 1. Work independently to service Dionex ICLC products, such as HPLC、IC、ECDS and Sample Prep Installations, Training, Method and Application Development. 2. Provide technical assistance, consultation and problem solving to customers as necessary. 3. Accurately document field service activities, including installation report and service work report, and timely submit through the required system. 4. Ensuring customer satisfaction in all aspects of services provided. 5. Follow up on DOA and Hot Account sites to ensure customer issues are accurately and timely communicated to the required party, solution developed and eventually solved. 6. Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness. 7. Effectively communicate competitive information and additional sales opportunities to Field Sales Engineers.
Minimum Requirements/Qualifications: 1. BS degree or above in analytical chemistry, electronic engineering or equivalent required. 2. 2-3 years working knowledge of analytical instrument. Fluency with personal computers is also required. 3. Preference will be given to those with 3 years above Field Service experience, previous experience in installing, servicing, and sales of analytical instrumentation. 4. Must have proven ability to diagnose and resolve problems on sophisticated electronic, mechanical instrumentation in a commercial scientific laboratory environment. 5. Must have the ability to work independently, have effective communication skills, interpersonal and listening skills. 6. Effective oral and written communication skills with both English and Chinese (Mandarin).
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