Remote support post sales questions, troubleshooting customer''s problems, delivering consulting and training services, being creative in using the latest technologies through phone & internet collaboration to achieve or improve customer loyalty to Thermo Scientific.
Key Responsibilities: (Bullets)
Provide accurate and reasonable technical solution to ensure our customer get excellent service experience. Be the contact window of Online and China service team; keep regular exchange to support local market. Keep optimizing working process to make sure high service level and high customer satisfaction. Work with team closely to keep improving technical capability and online handling capacity. Be responsible for MOL knowledge base construction and maintenance. Other duties as required.
Minimum Requirements/Qualifications: (Bullets)
Qualifications:
BS degree or above in analytical chemistry, chemical engineering, or equivalent required. At least 5 years working experience of Lab equipment，such as IS5/10/20/50, Evolution 201/220/260/300，380/5700/6700. Preference will be given to those with 3-5 years Field Service experience of equipment, previous experience in installing, servicing, and technical support of Molecular instrument. Must have the ability to work independently, interpersonal and listening skills. Effective oral and written communication skills with both English and Chinese (Mandarin)
Non-Negotiable Hiring Criteria:
Must possess a professional appearance and presentation/training skills. Must be able to function independently, be self-motivated and yet be part of a team. Must possess strong communication skills both verbal and written Must possess strong organizational skills to meet deadlines and service customers in a timely manner.
仪器信息网“仪友会”招募令
科学仪器品牌联合“仪器心得”征文活动
【生活中的仪器检测】有奖征文
LC-MS实验瓶颈的突破与优化
