职位名称：Service engineer（红外线维修工程师） 职位描述/要求：Responsibilities: • Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications. • Repair and maintenance of the product at customer’s site. • Familiarize and train customers for operation of the equipment. • Secure customer acceptance of installation and repair sign-off. • Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction. • Periodic servicing of the product at customer’s location depending upon the service contract. • Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services. • Solve any queries the customer might have about the product. • Maintain records of all the field trips made, products sold, and services offered in a proper documented form. • Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems
Qualification: • A tertiary level qualification in electrical or electronic engineering, physics, chemical or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience • Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment. • Strong technical skills involving analytical instrumentation. • Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers. • Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner. • Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment. • Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is advantageous
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