立即投递该职位 职位名称：Service Engineer - BOPT-广州市 职位描述/要求：概述 Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences. For more than 50 years Bruker has followed a single idea: to deliver the best technological solution for every analytical task. Today, more than 6000 employees at over 90 locations worldwide are working toward this challenge.
职责 Job description:
The function of the Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, fault-finding and customer support for Bruker Optics products as required.
Responsibilities/ tasks:
Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications. Repair and maintenance of the product at customer’s site. Familiarize and train customers for operation of the equipment. Secure customer acceptance of installation and repair sign-off. Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction. Periodic servicing of the product at customer’s location depending upon the service contract. Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services. Solve any queries the customer might have about the product. Maintain records of all the field trips made, products sold, and services offered in a proper documented form. Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems 资质 Qualifications:
A tertiary level qualification in electrical or electronic engineering, physics, chemical or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment. Strong technical skills involving analytical instrumentation. Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers. Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy-to-understand manner. Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment. Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is advantageous 公司介绍： 布鲁克(北京)科技有限公司总部位于美国，是在纳斯达克上市的世界著名的高科技分析仪器跨国企业，以生产质谱仪、核磁共振谱仪、傅立叶红外/拉曼光谱仪，近红外、傅立叶电子顺磁共振波谱仪、原子力显微镜、光学轮廓仪、摩擦磨损测试设备等高水平、高精度分析仪器享誉全球科技界。 布鲁克公司创立于 50 多年前，自创立伊始，公司始终秉持一条理念：为每个分析任务提供最佳技术解决方案。如今，公司遍布全球的 6000多名...查看全部
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