立即投递该职位 职位名称：维修技师-上海市 职位描述/要求：【Key Responsibilities】 · 处理扫描电镜、原子力显微镜 和 Andor 物理科学产品的日常维修工作 · 必要时为客户提供技术支持和问题解决方案 · 准确记录仓库维修活动，包括客户沟通、专业服务和结果反馈 · 改进维修和质量检验流程 · 确保客户对所提供服务的各个方面都感到满意 · 与同事分享产品服务的经验。为知识库做出贡献，以不断提高工作效率和效果。 · 支持并满足服务业务运营计划 · Process the daily repair work for NanoAnalysis, Asylum Research and Andor physical science products · Provide technical assistance and problem solving to customers as necessary · Accurately document depot repair activities, including customer communication, service professional, results feedback · Improve the repair and quality inspection process · Ensuring customer satisfaction in all aspects of services provided · Share experience and best practice of product services with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness. · Support and meet service business operation plan
【Indicative Performance Measures】 · Volume of repairs by period by product type received · Turnaround time total from receipt into Building to leaving, by period by type · Time to repair (from hitting repair centre to leaving) · First time fix, pass rate first time from test, i.e. fixed first time at first attempt · Ratio of repairs returned within 1 year of previous year · Number of no fault found as % of returned
【Person Specification – Essential requirements unless stated】 1、Education / Qualifications: · College, University Bachelor in Material Science, Physics, Electronic Automation, or Biomedical Engineering etc. 2、Professional Skills/ Abilities: · Preference will be given to those with 2-3 years Depot or Field Service working experience in installing, servicing analytical instruments · Must have the ability to work independently, have effective communication skills, interpersonal and listening skills · Good at MS office and PC skills 3、Personal Qualities: · Adaptable, able to flex to needs of customers, team and the business · Proactive. self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement. · "Can do" attitude – Decisive, able to work around issues to deliver performance · Good English skill in reading, writing and speaking
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