德国元素中国分公司，是德国元素分析系统公司(Elementar Analysensysteme GmbH) 在中国的全资子公司，为Elementar集团旗下的元素分析仪和Isoprime稳定同位素质谱仪在中国提供销售支持、售后服务、技术支持、分析应用、耗材供应等服务。 elementar 德国元素在元素分析领域具有超过110年的专业经验，公司源于德国Heraeus，专注于制造专业元素分析仪器，蜚声国际。早在1923年，Fritz Pregl就在微量元素分析上取得成就，获得了诺贝尔化学奖。今天，Elementar在传统和创新中迸发出勃勃生机，已连续六年获得德国领先100最具创新公司奖，公司的员工均为提高产品的质量和服务而不断努力。时至今日，elementar已成为专业元素分析仪的代名词。 为进一步壮大公司业务，诚邀充满热情的专业人才加入我们共同发展！
ELEMENTAR offers the most dynamic range of elemental analyzers for determination of the elements carbon, hydrogen, nitrogen, sulfur and oxygen. Incorporating over 110 years of innovation and development into a technology-leading comprehensive product portfolio of elemental analyzers, Elementar targets the needs of many market sectors including Environmental, Fuels, Chemical Research, and Metals.
Arisen from the Analytical Instrumentation department of the Heraeus technology group, we have developed and manufactured instruments for elemental analysis for more than 110 years in Langenselbold near Frankfurt.
For the company’s business growth in China, we are looking for knowledgeable, efficient and customer oriented talents to join us.
Service Engineer 售后工程师
工作地点：上海，北京，济南，广州，深圳
Responsibilities 职责
Perform daily service job including installation, maintenance, repair, calibration and training. 执行日常服务工作包括仪器安装、维护、维修、校准和客户培训 Hand in service report, installation report, timesheet report & training memo etc. in time 准时提交服务报告、安装报告、工时报告、安装培训备忘录等文档 Provide professional technical support and answer the customer''s enquiry 为客户提供专业技术支持、解答客户问题 Backup for other service team member and carry out service job accordingly 为服务团队其他同事提供后备并完成相应服务工作 Escalate customer complaint and issues and follow up the solution 负责反映客户投诉和问题并跟踪解决 Accept and complete the assignment upon management arrangement 接受并完成公司指派的任务
Qualification 任职要求
At least 1 year working experiences in instrument, measurement or analysis and customer service experience is preferred. 至少一年以上仪器测量或分析行业经验，具有客户服务经验者优先。 Bachelor or above in chemistry, food, environmental analysis, or related major. 专业为化学分析、食品、环境或相关专业的本科学历。 Experience with chromatography, N analyzer, TOC or elemental analyzers is preferred. 具有色谱、定氮仪、TOC或元素分析仪器应用实验和售后经验者优先。 Good communication with and understanding the needs of customers, work well under pressure and travel often. 善于沟通、理解客户需求，能抗压工作和频繁出差。 Good learning ability, self-motivated and team player 善于学习、自我激励并具团队精神。 Good command on verbal and written English. 良好的英语表达和书写能力。
Reply information: Please send your full resume with expected salary to Mr. Chen, jj.chen@elementar.cn.
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