职位名称：Filed Service Engineer(色谱/质谱) 职位描述/要求：Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success. Your Role: You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repairs Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers'' business. Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Train other field engineers and customers in the solutions
Your Profile: A Bachelors or master''s degree within the science field -- e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar 4+ years of experience in a similar position or experience as an end user Experience or expertise with Spectroscopy (ICP & OIS) and/or Chromatography (LC & gc) Experience with troubleshooting and problem solving Experience with the Agilent solutions is desired but not essential Verbal and written communication is clear, respectful and timely. You enjoy travelling and visiting customers About Agilent: Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. 公司介绍： 美国安捷伦科技公司是一家多元化的高科技跨国公司，它于1999年从惠普公司分离出来，主要致力于通讯和生命科学两个领域内产品的研制开发、生产销售和技术服务等工作。 安捷伦科技公司是分析仪器系统的领导供应商，其产品正在化学、环保、食品、医药和生命科学领域中广泛使用。安捷伦具有世界最先进的化学分析仪器，丰富的法规适应性和专业技术经验，以及优良的支持服务系统，这些都能够帮助您的实验室超前...查看全部
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