职位名称：应用工程师（在线分析仪器）- 上海 职位描述/要求：Main Responsibility 1) Technical Support o Answering technical customer requirements on the phone and email; offering application support to customers; Setup uniform documentation of customers Q&A. o 通过电话和电子邮件回答客户的技术问题；并向客户提供应用支持；建立统一的Q&A文件。 o Instrument demonstration sample testing, writing testing report and recording for customer. o 仪器演示样品测试，并为客户编写应用测试报告。 o Customer trainings (End-user, in-house and on-site training) for the assigned product lines. o 对指定产品线的客户培训（最终用户、公司实验室和客户现场培训）。 o Technical support to the sales and service engineers. o 为销售和服务工程师提供技术支持。 o Conducting installations on customer site once necessary. o 必要时为客户提供现场安装服务。
2) CRM Management o Creating support tickets for each customer visit case and summarize the outcome in the notes. o 为每个客户访问案例创建Support Tickets，并在CRM中总结结果。 o Creating Demo/Meeting/Phone calls and enters all relevant information in the notes. o 创建样机/会议/电话，并在CRM中输入所有相关信息。 o Outgoing emails are sent out of CRM and incoming emails are transferred to CRM. o 通过CRM系统收发邮件。
3) Marketing Support o Supporting for the marketing activities; and preparing the documentation of marketing including translation and proofreading, etc… o 支持营销活动，并准备市场资料（翻译、校对等） o Collecting market/customers/competitors info; finding new prospecting customers for sales to ensure further growth. o 收集市场/客户/竞争对手信息；寻找新的潜在客户进行销售，以确保进一步增长。
4) Lab and DEMO Management o Responsible for the lab environment, especially for the assigned product lines. o 实验室管理，尤其是指定的产品线。 o Maintaining and supervising the demo database for the assigned region incl. inventory for the demo stock (entering of instruments into the database, creation of loans, shipment, checking, scrapping and etc…). o 维护和管理指定区域的样机数据库，包括清点样机和样品的库存（将仪器输入数据库、创建样机外借申请、寄送、检查、报废等）。 o Documentation: monthly report on Demo, sample testing, installation and re-training. o 文件：样机管理、样品测试、安装和再培训的月度报告。 o Setup the SOP documents for operation and maintaining lab instruments. o 负责演示实验室，尤其是指定的产品线。建立操作和维护实验室仪器的SOP文件
5) Others o Performs other duties as assigned. o 履行分配的其他职责。
Minimum required education, experience, knowledge and skills • Bachelor’s degree required in Food & Beverage or Chemical Engineering, Chemistry, or related field; prefer to Master’s degree or PhD in related field • 本科以上学历；食品饮料、化学、化工等相关专业；相关专业硕士和博士学历优先。 • 2 years related working experience as application or technical support in related industry • 2年以上相关行业应用或技术支持经验 • Excellent verbal/written communication and interpersonal skills • 良好的口头/书面沟通和人际交往能力 • To be able to work independently and under pressure; business trip frequently. • 有独立工作的能力和一定的抗压性；能适应经常出差的工作。 • Good written and reading English communication skills are essential. • 熟练的英文读写能力 • Team player • 有团队合作精神 公司介绍： Anton Paar GmbH 是一家以研制工业及科研专用之高品质测量和分析仪器为主导的企业.我们在测量技术方面的多个领域处于世界领先地位.自企业成立以来,公司员工的创新精神及其对产品质量锲而不舍的追求就一直是我们发展的源动力与基础.
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