职位名称：维修工程师 - 广州 职位描述/要求：The Field Service Engineer’s tasks and responsibilities are aligned to the Anton Paar standard procedures. The job tasks include, but are not limited to:
Essential functions - Install instrument and ensure customer know how to operate it correctly. - Providing technical support to customers via telephone and email. - Performing on-site troubleshooting, service and repairs. - Evaluating malfunctioning instruments and preparing estimates for the cost of repair. - Coordinating and performing onsite repairs and preventive maintenances according to established procedures and standards. - Selling maintenance contracts to customers and creating the service contract quotation in the CRM - Creating and maintaining service reports in the CRM. - Ensuring that all necessary personal service tools for the performance of a service are valid and up to date in terms of condition and calibration needs. - Interfacing with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales. - Provide on-site training to the customers. - Completing administrative tasks associated with the CRM service module as to log all support ticket and service orders in the CRM Service. - Taking responsibility for personal warehouse/stock. - Forwarding sales opportunities to Sales Representatives when instruments need to be replaced. - Attending all necessary Anton Paar service trainings for the relevant product lines. - Substituting for other Field Service Engineers within the country. - Performing factory calibrations (ISO 17025, if required). - Performs other duties as assigned.
General responsibility within the Service team - Regular telephone duty according to the internal schedule.
Minimum required education, experience, knowledge and skills - Graduate in Engineering or equivalent - Two years’ experience in Hardware support or repair work - Two or more years in customer facing role - High technical and analytical problem solving skills - Self-employment and good organizational skills - Exceptional customer service skills - Fluency in English 公司介绍： Anton Paar GmbH 是一家以研制工业及科研专用之高品质测量和分析仪器为主导的企业.我们在测量技术方面的多个领域处于世界领先地位.自企业成立以来,公司员工的创新精神及其对产品质量锲而不舍的追求就一直是我们发展的源动力与基础.
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