职位名称：Sr. Application/System Engineer 职位描述/要求：70% customer empowerment and application support activities including:
Empower customers to optimize performance of their BNS instrument through support and instruction including but not limited to:
Teaching Theory of operation and training new users on instrument operation
Demonstration of instrument ability on non-standard samples
Provide post-sale user and application training and support
Provide customer specific post-sale application support
Experiment, test, develop, and optimize application protocols
Author application notes, user/applications procedures, and user/applications training material
30% service activities including:
Install and qualify BNS instrument, upgrade, and/or accessory including but not limited to:
Uncrating instrumentation and interconnection of sub-components and assemblies
Instrument start-up troubleshooting
Qualification of the instrument and accessories using standard and non-standard customer samples.
Work directly with customers to diagnose BNS instrument issues including but not limited to
Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues.
Create and maintain record of activity in support database
Preventative maintenance on BNS instrumentation which can include but not limited to:
Basic maintenance and calibration of instrument and accessories
Re-certification of system using both standard and non-standard samples.
ADDITIONAL RESPONSIBILITIES:
Other duties as assigned
ENVIRONMENTAL REQUIREMENTS:
85% travel both domestically and internationally on short notice
Able to work in Government sites, cleanroom, production floor, & laboratory environments
Must have & maintain valid driver’s license
KNOWLEDGE, SKILLS, AND ABILITIES:
Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Proven excellent analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc… to be an effective problem solver of complex system, product user, and/or application issues. Proven ability to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation and application modules. Proven ability to experiment, test, optimize, and develop best practice for support and post-sale application activity. Proven ability to provide clear, logical, and effective communication. Proven ability to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.
EDUCATIONAL/EXPERIENCE REQUIREMENTS:
Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master’s degree in scientific or engineering field from accredited university or college with 3 year relevant experience, or bachelor’s degree in scientific or engineering field from accredited university or college with 5 year relevant experience
Employee Skills Matrix: Application and System
Glossary of terms:
Basic: Independently follows documented processes and procedures, new activity after training or under guidance
Intermediate: Works independently on routine jobs, develops procedures and protocols, extrapolate and/or self train to perform new activity, for complex new assignments works after training or under guidance
Advanced: Uses advanced analytics, experimentation, or theory of operation to create new solutions, methods or design improvements, teaches, trains, and mentors peers
Expert: Discover and implement design improvements or discover new techniques and applications, lead, mentor, and train others
Ability: Possession of the means or skill to do something
Demonstrated: Executed requirement a minimum of greater than or equal to two (2) times
Proven: Demonstrated consistent (typically ＞80%) success on vast preponderance (＞=5 examples) of activity
“BNS”: Job function specific. Typically: “Atomic Force Microscopy ”, “Stylus and Optical Metrology”, or Tribology and Mechanical Testing 公司介绍： 布鲁克(北京)科技有限公司总部位于美国，是在纳斯达克上市的世界著名的高科技分析仪器跨国企业，以生产质谱仪、核磁共振谱仪、傅立叶红外/拉曼光谱仪，近红外、傅立叶电子顺磁共振波谱仪、原子力显微镜、光学轮廓仪、摩擦磨损测试设备等高水平、高精度分析仪器享誉全球科技界。 布鲁克公司创立于 50 多年前，自创立伊始，公司始终秉持一条理念：为每个分析任务提供最佳技术解决方案。如今，公司遍布全球的 6000多名...查看全部
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