Job Title: Service Biz Analyst, Trainee Reports To: Service Quality & Biz Analysis Manager Group/Division: China Service Position Location: (City) Shanghai
Position Summary:
Take responsible for the business analysis of China Service. The key responsibility includes Service performance KPI calculation, automatic report generating, service data analysis and business analysis model establishment.
Key Duties and Responsibilities:
1)Calculate Service performance KPI based on the raw data from various business systems, responsible for KPI trend mornitoring and gap analysis. 2)Analyze business data to discover the root cause of bad KPI performance in daily operation and initiate the Kaizen project if necessary. 3)Leverage Power BI to build Svc Dashboard and keep Service management staying in know on the trend change of service performance in realtime. 4)Generate data mart based on local Call Center database and ahchieve the automation of on-demand data report generating via data subscription platform. 5)Establish business analysis model as per Service management team’s requirement.
Minimum Requirements/Qualifications: 1)Bachelor degree or above. 1)Excellent skills with MS Excel, SQL and BI tools. 2)Good written communication skills in English. 3)Team player and good personal skills. 4)Self-motivated and proactive working attitude. 5)Strong analytical and problem-solving skills. 公司介绍： 赛默飞世尔科技简介 赛默飞世尔科技（纽约证交所代码：TMO）是科学服务领域的世界领导者。公司年销售额超过240亿美元，在全球拥有约70000名员工。 我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战，促进医疗诊断发展、加速药物上市进程、提高实验室生产力。 借助于首要品牌Thermo Scientific、Applied...查看全部
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