职位名称：Online technical support engineer 职位描述/要求：Provides online technical support and troubleshooting for customers using genomics and sample QC instrument product lines (such as 2100 Bioanlyzer, Tapestation, Fragment analyzer, QPCR etc). Answer and Manage customer inquiries by phone, and document according to QMS procedures login and record it correctly in system Work as first tier support for solving and answering basic technical issues through phone and email Classify customer inquiry and deliver it to next level support Assist with customer notifications, goodwill replacements or other administrative support processes Work closely with Application Engineer and for delivering support to customer COE lab daily management and assisting Application Engineer delivering demo/training to customer (if possible)
Qualification： Master’s degree or higher in molecular biology, genetics or other life science disciplines or equivalent. 2+ years wet lab/bench experience with molecular biology applications such as PCR, qPCR, NGS, aCGH etc (NGS experience is preferred) . Proficiency in both spoken and written English (especially written English) Excellent customer communication skills Self-motivated and willing to learn new technology and skill 公司介绍： 美国安捷伦科技公司是一家多元化的高科技跨国公司，它于1999年从惠普公司分离出来，主要致力于通讯和生命科学两个领域内产品的研制开发、生产销售和技术服务等工作。 安捷伦科技公司是分析仪器系统的领导供应商，其产品正在化学、环保、食品、医药和生命科学领域中广泛使用。安捷伦具有世界最先进的化学分析仪器，丰富的法规适应性和专业技术经验，以及优良的支持服务系统，这些都能够帮助您的实验室超前...查看全部
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