职位名称：杭州Campus-Field Service Engineer(校招) 职位描述/要求：As a field service engineer, you will work at a variety of labs, so having a solid understanding of Agilent''s portfolio, and continuously learning about new instruments, software and consumables, is key. Applying your creativity, complex problem-solving skills, and can-do attitude is essential. Compliance and reporting are also important responsibilities, such as documenting and ordering components using a variety of databases. Having a natural instinct to deliver the highest-levels of customer service is vital.
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
主要职责：
· You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
· Installs and optimizes hardware/software/network products and configurations at customer sites.
· Diagnoses and resolves product performance problems.
· Performs maintenance and repairs.
· Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
· Proactively responds to potential equipment issues to prevent unplanned interruption of customers'' business.
· Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
· Train other field engineers and customers in the solutions.
要求：
· Be fluent on English and Chinese, and good communication skill.
· Good knowledge on PC Operation and networking, including Windows and MS office etc.
· Honesty, Integrity and cooperation. Be happy to do service job for customers. Business travels are needed.
· Excellent customer communication and handling skills. 公司介绍： 美国安捷伦科技公司是一家多元化的高科技跨国公司，它于1999年从惠普公司分离出来，主要致力于通讯和生命科学两个领域内产品的研制开发、生产销售和技术服务等工作。 安捷伦科技公司是分析仪器系统的领导供应商，其产品正在化学、环保、食品、医药和生命科学领域中广泛使用。安捷伦具有世界最先进的化学分析仪器，丰富的法规适应性和专业技术经验，以及优良的支持服务系统，这些都能够帮助您的实验室超前...查看全部
仪器信息网“仪友会”招募令
科学仪器品牌联合“仪器心得”征文活动
【生活中的仪器检测】有奖征文
LC-MS实验瓶颈的突破与优化
