职位名称：半导体行业工程师（纳米表面分析部门） 职位描述/要求：This Application and System position within the service organization is an ambassador of Bruker Nano Surfaces and Metrology “BNSM” instrumentation and technology. Bruker Nano Surfaces and Metrology manufactures the world''s leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, X-Ray Diffractometer and non-contact 3D optical microscope instrumentation. This technical role responsible for customer direct post-sale instrumentation and application support including: installation, user and application training, instrument diagnostics/fix, and post-sale applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
Responsibilities:
60% customer empowerment and application support activities including: 1. Empower customers to optimize performance of their BNSM instrument through support and instruction including but not limited to: • Teaching Theory of operation and training new users on instrument operation • Demonstration of instrument ability on non-standard samples • Provide post-sale user and application training and support • Provide customer specific post-sale application support • Experiment, test, develop, and optimize application protocols • Author application notes, user/applications procedures, and user/applications training material
40% service activities including: 2. Install and qualify BNSM instrument, upgrade, and/or accessory including but not limited to: • Uncrating instrumentation and interconnection of sub-components and assemblies • Instrument start-up troubleshooting • Qualification of the instrument and accessories using standard and non-standard customer samples. 3. Work directly with customers to diagnose BNSM instrument issues including but not limited to • Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electromechanical hardware/software instrument issues. • Create and maintain record of activity in support database 4. Preventative maintenance on BNSM instrumentation which can include but not limited to: • Basic maintenance and calibration of instrument and accessories • Re-certification of system using both standard and non-standard samples.
Qualification: Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Demonstrated excellent analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc… to be an effective problem solver of complex system, product user, and/or application issues. Demonstrated ability to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation and application modules. Demonstrated ability to experiment, test, optimize, and develop best practice for support and post-sale application activity. Demonstrated ability to provide clear, logical, and effective communication. Demonstrated ability to develop, communicate, implement, and execute assigned project including achieving required deliverables on time. Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master’s degree in scientific or engineering field from accredited university or college with 3 year relevant experience, or bachelor’s degree in scientific or engineering field from accredited university or college with 5 year relevant experience. 公司介绍： 布鲁克(北京)科技有限公司总部位于美国，是在纳斯达克上市的世界著名的高科技分析仪器跨国企业，以生产质谱仪、核磁共振谱仪、傅立叶红外/拉曼光谱仪，近红外、傅立叶电子顺磁共振波谱仪、原子力显微镜、光学轮廓仪、摩擦磨损测试设备等高水平、高精度分析仪器享誉全球科技界。 布鲁克公司创立于 50 多年前，自创立伊始，公司始终秉持一条理念：为每个分析任务提供最佳技术解决方案。如今，公司遍布全球的 6000多名...查看全部
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