职位名称：应用工程师（热分析产品） 职位描述/要求：Key responsibilities: General • Maintain and develop knowledge of assigned products and their common applications, undertaking appropriate training where necessary. • Assist and develop application notes and presentations to support sales activities. • Manage the demonstration of instruments properly and maintain the performance of instruments. • Provide various technical reports such as “Monthly Application Reports” together with administration reports such as” time & expense” within the agreed standards. • Support Marketing/Sales activities, furnishing leads for system sales, upgrades, service support contracts and other market intelligence whilst in contact with the customer. • Assist in knowledge transfer by training customers and other company employees when required. • Maintain awareness of, and minimise where possible, the level of expense incurred in day to day support activities, both in terms of time involved and parts consumed. • Perform work safely at all times, maintaining an up to date knowledge of health & safety requirements and operate in accordance to relevant health and safety regulations. • Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required. • Works closely with other Customer Support Engineers, Hotline, Technical Support and Product Support Specialists to resolve application/technical problems. • Work closely with customers, sales representatives and HHA management.
Sales and Service Support • Participate in related seminars and industry trade shows. • Perform demonstrations to potential customers. • Plan product promotions, in-house training course, develop new and update existing application notes. • Communicate with HHA head office to ensure that all resources in applications are utilized efficiently. • Train field service engineers on applications.
Customer Contact • Communicate with customers in a timely manner concerning the status of installation, applications, and repair of their system. • Promote a positive image of HHA and Customer Support in all forms of communications with customers, agents and OEMs, whether in person, by telephone or in writing. • Advice customers on the availability of HHA instrumentation related options, upgrades and service support contracts. Ensure that the customer is kept up to date with latest produce information.
Reporting • Submit timesheet and expense report on monthly basis. • Submit reports and information on application developments, recurring or potential problems. • Feedback information, suggestions, recommendations and/or modifications to instrumentation, policies and manuals etc. Key capabilities: Professional Engineering Background and knowledge on TA applications is preferred. Technological Over 1 years working experience in instrumentation/production equipment industry. We can consider fresh graduate students with science and engineering major, like Inorganic materials, Macromolecular material, chemistry, physics, etc.
仪器信息网“仪友会”招募令
科学仪器品牌联合“仪器心得”征文活动
【生活中的仪器检测】有奖征文
LC-MS实验瓶颈的突破与优化
