Schedule call activity. Follow-up Grievances from the reception until resolution Review and Issue Grievance reports to customer Supervise hotline level of services (Time & Quality) Coach hotline team members to provide top-notch support to workers and clients Ensure relevant database are accurate and well maintained Support daily inquiry received from external communications Other tasks arranged by the management team
任职要求: - A college degree -Good knowledge of MS Office Suite. - Strong command of English - Excellent communication skills - Minimum 2 years of work experience in a relevant field 公司介绍: 启迈QIMA是全球领先的质检与合规服务提供者,与品牌、零售商及进口商合作,致力于保障、管理和改进其全球供应链。启迈QIMA运营网络已覆盖85个国家,集结行业领先专家进行工厂实地产品检验、供应商审核与实验室测试。数字管理平台的运用,有效地保证了质量与合规数据的精准、透明和智能。