立即投递该职位 职位名称：日语客服——派遣 职位描述/要求：Job Description: - Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
- Resolves customer service issues for complex, multi-country or multi-regional accounts.
- Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
- Influences changes to production and/or shipping schedules and price changes.
- May identify and follow up on business opportunities.
- May be responsible for project management of country, regional or multi-country projects.
- Works on customer service assignments with broadly defined objectives
- Solves straight-forward issues, challenges and problems within field of specialization.
Qualifications: - Bachelors or Masters Degree or University Degree or equivalent
- Strong English/Japanese skill in writing and listening, English and Japanese Speaking preferred
- Typically 2+ years' relevant experience for entry to this level
- Requires general proficiency with tools, systems and procedures to accomplish job. 公司介绍： 美国安捷伦科技公司是一家多元化的高科技跨国公司，它于1999年从惠普公司分离出来，主要致力于通讯和生命科学两个领域内产品的研制开发、生产销售和技术服务等工作。 安捷伦科技公司是分析仪器系统的领导供应商，其产品正在化学、环保、食品、医药和生命科学领域中广泛使用。安捷伦具有世界最先进的化学分析仪器，丰富的法规适应性和专业技术经验，以及优良的支持服务系统，这些都能够帮助您的实验室超前...查看全部
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