立即投递该职位 职位名称：Business Process Analyst-成都 职位描述/要求：Principle Duties and Responsibilities: · Responsible for Field Service Center analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes. · Participate in business systems planning to define or upgrade business applications or functional solutions. May serve as business liaison to IT.
· This role may involve a significant amount of project management. Project management responsibilities include managing internal non-technical business projects from initiation through completion.
· Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results. Interprets requirements, identifies project scope, plans and directs schedules, monitors project budgets, assigns tasks and tracks performance and milestone achievement Recommends schedule changes, cost adjustments, resource additions or scope changes.
· Ensures effective communication across teams/functions. Keeps management informed of progress, key issues and changes which may impact the business.
· Determines and develops approaches to business system/process assignments
· Leads business process-related projects requiring coordination with other functions
· Solves a broad range of system and/or workflow problems of varying scope and complexity
· Support Field Services Center, including call management, SAP CRM system operations, documentation creation and office automation assistance.
· Routinely provide support to Field Repair Center engineers. Responds to customer inquiries, acts as liaison with product divisions and other internal entities.
· Solves problems which are limited in scope and complexity.
· Performs a variety of administrative tasks, including maintaining inventory accuracy. Participates in and conducts periodic inventory audits. Maintains non-conformance materials and scrap parts.
· Performs routine clerical services/ support administrative duties using prescribed procedures.
Qualification: · Bachelors or master’s degree or University Degree or equivalent. · Typically 3+ years relevant experience and in-depth knowledge in customer service area.
· Fluence written and verbal English skill.
· Fast self-learning, work with passion under pressure, good organization and communication skill, ability to work independently.
· Strong business acumen, customer oriented, data driven mind, continuous improvement project management skill to operation excellence. 公司介绍： 美国安捷伦科技公司是一家多元化的高科技跨国公司，它于1999年从惠普公司分离出来，主要致力于通讯和生命科学两个领域内产品的研制开发、生产销售和技术服务等工作。 安捷伦科技公司是分析仪器系统的领导供应商，其产品正在化学、环保、食品、医药和生命科学领域中广泛使用。安捷伦具有世界最先进的化学分析仪器，丰富的法规适应性和专业技术经验，以及优良的支持服务系统，这些都能够帮助您的实验室超前...查看全部
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