职位名称：Field Service Engineer-ICLC 职位描述/要求：Position Summary: (1-2 sentences) Provide post sales customer support services such as installation, preventative maintenance, basic customer training, as required to ensure customer purchased Thermo products meet Thermo performance and operation standards and customer expectation thus achieve or improve customer loyalty to Thermo Scientific.
Key Responsibilities: (Bullets) 1. Service to customers: a) Work independently to service IC/HPLC products involving: Installations, Training, Preventative Maintenance visits. 2. Customer satisfaction a) Ensuring customer satisfaction in all aspects of services provided. 3. PPI: Actively participate PPI projects to improve work quality and effectiveness. 4. Documentation and reporting a) Accurately document field service activities, including installation report and service work report, and timely submit through the required system. b) Submit weekly Expense reports on a timely basis.
Key Metrics: 1. Installation and service work quality 2. Average time of customer services 3. Expense budget 4. Teamwork with sales and other teams 5. CAS 6. Participation in PPI
Minimum Requirements/Qualifications: (Bullets) Qualifications: 1. BS degree or above in analytical chemistry, chemical engineering, or equivalent required. 2. 1-2 years working knowledge of analytical instrument. Fluency with personal computers is also required. 3. Preference will be given to those with 1-2 years Field Service experience, previous experience in installing, servicing, and sales of analytical instrumentation. 4. Must have the ability to work independently, interpersonal and listening skills. 5. Effective oral and written communication skills with both English and Chinese (Mandarin).
Knowledge, Skills and Abilities necessary to perform essential functions 1. Knowledge:1) General Ion Chromatography or Liquid Chromatography product knowledge, 2) College degree or equivalent service experience. 2. Skills: 1) Clear verbal and written communication; 2) Logical thinking; 3) Effective time utilization; 4) Effective “listener”. 3. Abilities: 1) Positive image and mental outlook; 2) Goal oriented; 3) High level of integrity/credibility; 4) Willingness to accept constructive criticism/suggestions; 5) Open to positive change; 6) Willingness to travel.
Physical/Environmental requirements. Travel will be a mix of airline, rail or bus transportation. It will be necessary to lift and carry demonstration equipment and computers that can weigh up to 50 pounds 公司介绍： 赛默飞世尔科技简介 赛默飞世尔科技（纽约证交所代码：TMO）是科学服务领域的世界领导者。公司年销售额超过230亿美元，在全球拥有约70,000名员工。 我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战，促进医疗诊断发展、加速药物上市进程、提高实验室生产力。 借助于首要品牌Thermo Scientific、Applie...查看全部
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