职位名称：客服支持 — 上海 职位描述/要求：Essential functions 1) Support work - Generally, supporting service people in all the processes, but NOT taking care of technical issues. - To answer the 400 service hotline and email. - To record the service problem and assign to the proper service engineer via system. - To support service engineer to scheduling of installation, repair and maintenance.
2) CRM / SAP management - Handling the CRM / SAP system and complying with the general processes defined. - Delivering the quotation to service engineer to required customers, and preparing the spare parts / repair parts once necessary. - Following up the payment after making the application of invoice in SAP ERP.
3) Others - Selling the consumable goods for the assigned product line. - Cooperation with marketing responsible person in regards of service marketing activities. - Performs other duties as assigned.
Minimum required education, experience, knowledge and skills - Bachelor degree or above - Over 2 years working experience in customer service, good sense of service and willing to accept the challenge and pressure - Good communication internally and externally. - Good knowledge of SAP/CRM systems - Good English in written - Optimism and positive attitude 公司介绍： Anton Paar GmbH 是一家以研制工业及科研专用之高品质测量和分析仪器为主导的企业.我们在测量技术方面的多个领域处于世界领先地位.自企业成立以来,公司员工的创新精神及其对产品质量锲而不舍的追求就一直是我们发展的源动力与基础.
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