职位名称：2020校招—Field Service Engineer, Trainee 职位描述/要求：职位要求 Job Description Job Title: Field Service Engineer, Trainee Organization: Thermo Fisher Scientific (China) Co., Ltd Location: Beijing Reports To: Service Manager Position Summary: Provide customer support services such as installation, preventative maintenance, customer training, repair, on-line support or technical consultation as required to ensure customer purchased Thermo products meet Thermo performance and operation standards and customer expectation thus achieve or improve customer loyalty to Thermo Scientific.
Job Description: 1. Work independently to service CMD products involving: Installations, Training, Method and Application Development, Telephone and On-site Diagnostics and Repair Services, Preventative Maintenance visits. 2. Provide technical assistance, consultation and problem solving to customers as necessary. 3. Accurately document field service activities, including installation report and service work report, and timely submit through the required system. 4. Ensuring customer satisfaction in all aspects of services provided. 5. Follow up on DOA and Hot Account sites to ensure customer issues are accurately and timely communicated to the required party, solution developed and eventually solved. 6. Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders. 7. Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness. 8. Effectively communicate competitive information and additional sales opportunities to Field Sales Engineers 9. Actively participate PPI projects to improve work quality and effectiveness. 10. Submit weekly Expense reports on a timely basis. Qualifications: 1. Master’s degree or above in analytical chemistry, chemical engineering, pharmaceutical，biochemistry，instrument analysis, proteomics or equivalent required. 2. Fluency with personal computers is also required. 3. Have ability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation in a commercial scientific laboratory environment. 4. The ability to work independently, have effective communication skills, interpersonal and listening skills. 5. Effective oral and written communication skills with both English and Chinese (Mandarin). 公司介绍： 赛默飞世尔科技简介 赛默飞世尔科技（纽约证交所代码：TMO）是科学服务领域的世界领导者。公司年销售额超过240亿美元，在全球拥有约70000名员工。 我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战，促进医疗诊断发展、加速药物上市进程、提高实验室生产力。 借助于首要品牌Thermo Scientific、Applied...查看全部
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