职位名称：2020校招-Service Technical Trainer, Trainee 职位描述/要求：职位要求 Job Title: Service Technical Trainer, Trainee Organization: Thermo Fisher Scientific (China) Co., Ltd Location: Shanghai Reports To: Service Training Manager Position Summary: Provide post-sales customer training and application support for HR-LCMS (Ion trap\TSQ\QE\Fusion) product lines to create bigger customer value through better utilization of TFS products. Interface with marketing and commercial team, to highlight the competitive differentiator or to influence customer preference in favor of TFS in the training, eventually become loyal customers.
Job Description: 1. Conduct customer operation training and application support for HR-LCMS products. 2. Understand customer’s problems and recommend solutions, ensure customer satisfaction. 3. Manage daily operation of Training Lab, maintain and keep instruments and lab facility in good condition. 4. Post-sales follow-up to monitor customer satisfaction and fortify customer relationships. 5. Provide technical assistance or training for assigned products or technologies to FSE, sales or support channels (internal or external) to enable channel competence and competitiveness. 6. Compile customer training materials for assigned product line or technologies as required. 7. Define and update training SOP, which should cover customer-oriented training process, basic and in-depth technical points, selling points or other advantages of TFS products,etc.
Key Metrics: 1. Training productivity and customer satisfaction. 2. Training revenue and service revenue. 3. TFS brand impact and customer preference to related products.
Qualifications: 1. Master or above in Proteomics, Biopharma (macromolecular) and Mass spectrometry (LCMSMS). 2. Experience in TFS LCMSMS (Ion trap\TSQ\QE\Fusion) operation is preferred. 3. Effective communication skills with English and computer application skills. 4. Open mind, willing to do continuous improvement to business needs. 5. Demonstrated effective teamwork player. 6. Being resilient, ability to accept challenges. 7. Self-motivated and action oriented. 公司介绍： 赛默飞世尔科技简介 赛默飞世尔科技（纽约证交所代码：TMO）是科学服务领域的世界领导者。公司年销售额超过240亿美元，在全球拥有约70000名员工。 我们的使命是帮助客户使世界更健康、更清洁、更安全。我们帮助客户加速生命科学领域的研究、解决在分析领域所遇到的复杂问题与挑战，促进医疗诊断发展、加速药物上市进程、提高实验室生产力。 借助于首要品牌Thermo Scientific、Applied...查看全部
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