Ⅰ、Key Responsibilities ? Respond quickly to emergency breakdowns, warranty issues and service contract work. Provide technical troubleshooting and liaison with customers. Ensure that effective and accurate communication is maintained between all relevant parties and ensure that information is fed back to Service Management so that all files may be up-dated effectively. ? Carry out test, installation and commissioning of equipment including operation and maintenance training, leading to system acceptance. ? Be prepared for extensive travel on a world-wide basis. ? Work as an individual within a team of engineers exchanging information and experiences. Liaise with the Sales and Marketing team to feedback “Voice of the Customer” information. ? Provide a report of work done analysing time spent on customer site, travel etc. Help to ensure that all chargeable work is invoiced to the customer promptly. ? Authorise system ‘buy-off’ prior to shipment either with or in the absence of the customer. ? Liaise with technical Support and Systems Engineering on any potential or actual system problems. ? Liaise with Sales Team to provide useful background information. ? Help to maintain an accurate record of the status of the system, timing of warranty, parts supplied, service contracts and failures so that trends can be analysed. ? Carry out customer training both at OIPT and customer sites. ? Ensure all work is carried out in accordance with the Company’s Health and Safety, ISO 9001 Quality, and all other compliance Systems. ? Keep up-to-date all relevant enquiry and project files on any significant information. ? Provide up-to-date, detailed and accurate record of expense incurred on behalf of the Company. ? When in Test deliver fully tested product in line with test procedures issued and maintained by Manufacturing Engineering Team. Ensuring product complies with established standards and specifications. Take ownership for tools allocated ensuring quality is maintained, schedules are achieved and efficiency targets met. ? Support Customer acceptance visits as identified by Team Leader. Provide a point of contact within the team during the visit ? Carry out any other tasks that may be reasonably requested by the Company. ? All employees have a personal responsibility for their own health and safety and for that of others who may be affected by their actions and behaviour. ? All employees will comply with the Company’s arrangements for health, safety and environmental protection. ? Individuals with specific knowledge of the technology and associated hazards will apply their knowledge and skills to support the implementation of appropriate systems. ? On-site in future(probably). ? 对紧急故障、保修问题和服务合同工作做出快速反应。提供技术故障排除并与客户联络。确保所有相关方之间保持有效和准确的沟通，并确保将信息反馈给服务管理部门，以便有效更新所有文件。 ? 进行设备的测试、安装和调试，包括操作和维护培训，从而达到系统验收。 ? 接受频繁出差。 ? 在工程师团队中独立工作，交流信息和经验。与销售和市场团队联系，传达客户需求。 ? 就任何潜在的或实际的系统问题与技术支持联系。 ? 与销售团队联系，提供有用的背景信息。 ? 在OIPT和客户现场进行客户培训。 ? 在测试时，按照制造工程团队发布和维护的测试程序，提供经过全面测试的产品。确保产品符合既定的标准和规范。对所分配的工具进行管理，保质保量完成工作。 ? 执行公司可能要求的其他合理任务。
Ⅱ、Person Specification – Essential requirements unless stated 1、Education / Qualifications: ? Formal Electronic qualification. ? Substantial relevant experience and training. ? Major in Automatic Control or Automatic Industry(preferred). ? Degree / HNC or equivalent in an appropriate Engineering discipline (preferred). ? 主修自动化相关专业优先。 ? 本科以上，工程专业学位/HNC或同等学历优先。 ? 拥有正式的专业技术人员职业资格电子证书。 ? 具备半导体或相关高科技电子/仪器行业前端晶圆制造的技术设备支持的实践经验。 2、Professional Skills/ Abilities: ? Uses interpersonal skills to communicate effectively in both one-to-one and group situations. ? Ability to fault find and implement corrective action. ? Driving Licence. ? Recognises, and acts within, limits of own delegated authority. ? Hands on experience of technical equipment support ideally front end wafer fabrication in the semiconductor or a related high technology electronic/instrumentation sector.
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