立即投递该职位 职位名称：Regional Service Manager-（广州）-广州市 职位描述/要求：Job Responsibilities : - Ensures Anton Paar’s service guidelines and philosophy within the region. - Defines the annual service budget and necessary resources to fulfil budget. - Defines and implements the local service strategy, respecting the Anton Paar global Service Strategy. - Manages a team of Service Engineers. Interviews, makes hiring and firing recommendations, develops staff, assigns and schedules work, and appraises performance. - Ensures that Service Engineers are properly trained and their skills are continually being advanced. Conducts staff training as appropriate. - Ensures that the right service equipment is supplied to the Field Service Engineer acc. to the Anton Paar guidelines. - Carries out an annual service visit with each of the Field Service Engineers. - Organizes and / or attends periodic local / regional meetings to share best practices / training etc. - Maintains adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements. - Management of maintenance contract-selling to customers and conducting service-sales. - Ensures that Field Service Engineers fulfill Anton Paar guidelines of data quality in CRM. - Interfaces with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales. - Responsible for oversight in the identification and routine calibration of test equipment (required for ISO/IEC 17025 calibrations). - Final responsibility for Field Service Engineer’s stocks and stock inventory and managing of the remaining Field Service Engineer’s stocks. - Responsible for increasing service-customer satisfaction, especially in case of negative customer survey feedback. - Responsible for case time and fulfilling the Anton Paar targets in cooperation with the NSM. - Defines and implements improvement activities to increase customer satisfaction in agreement with NSM. - Defines and implements an annual marketing plan for increasing service coverage.
Qualification： - Bachelor’s degree required in electrical, mechanical or chemical engineering, physics or related field. - 3 years of management experience. - 3 years of experience working in a technical services environment. - Excellent English. - Skills in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service engineers. - Analytical problem solving skills. - Excellent verbal/written communication and interpersonal skills. - Exceptional customer service skills. - Skilled in using ERP/CRM/SAP systems
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