立即投递该职位 职位名称：South Service Manager-广州-广州市 职位描述/要求：- Ensures Anton Paar’s service guidelines and philosophy within region in accordance with the GM. - Defines the annual service budget and necessary resources to fulfil budget in agreement with the GM. - Defines and implements the local service strategy, respecting the Anton Paar global service strategy. - Manages a team of Service Engineers. Interviews, makes hiring and firing recommendations, develops staff, assigns and schedules work, and appraises performance. - Recommends Service Engineer salaries. - Ensures that Service Engineers are properly trained and their skills are continually being advanced. Conducts staff training as appropriate. - Ensures that the right service equipment is supplied to the Service Engineer acc. to the Anton Paar guidelines. - Carries out an annual service visit with each of the Service Engineers. - Organizes and/or attends periodic local/regional meetings to share best practices/training etc. - Defines and implements required service organization to ensure national coverage of all product lines. - Maintains adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements. - Management of maintenance contract-selling to customers and conducting service-sales. - Creates and maintains service reports and reporting to GM. - Ensures that Field Service Engineers fulfill Anton Paar guidelines of data quality in CRM (e.g. I-Bases). - Interfaces with cross functional work teams such as applications, customer support/services, product management, manufacturing and marketing/sales. - Reports product failure trends and/or product weakness to the appropriate product groups. - Responsible for oversight in the identification and routine calibration of test equipment (required for ISO/IEC 17025 calibrations). - Final responsibility for Service Engineer’s stocks and stock inventory and managing of the remaining Field Service Engineer’s stocks. - Responsible for increasing service-customer satisfaction, especially in case of negative customer survey feedback. - Responsible for case time and fulfilling the Anton Paar targets in cooperation with the GM. - Defines and implements improvement activities to increase customer satisfaction in agreement with GM. - Defines and implements an annual marketing plan for increasing service coverage.
Qualifications： - Bachelor’s degree required in electrical, mechanical or chemical engineering, physics or related field - 3 years of management experience - 3 years of experience working in a technical services environment - Excellent English - Advanced knowledge of the theoretical and practical application of engineering science and technology - Skill in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service engineers - Analytical problem solving skills - Excellent verbal/written communication and interpersonal skills - Exceptional customer service skills - Attends mandatory in-house technical training courses each year to stay current on new developments in the field. Certificates are awarded upon satisfactory completion of each program 公司介绍： 安东帕（Anton Paar）是一家以研制工业及科研专用之高品质测量和分析仪器为主导的企业.我们在测量技术方面的多个领域处于世界领先地位.自企业成立以来,公司员工的创新精神及其对产品质量锲而不舍的追求就一直是我们发展的源动力与基础.
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